COMPLAINTS & FEEDBACK

If something needs to change, tell us.

You can raise a concern or complaint without being treated differently. We’ll listen and explain what happens next.

How to reach us

You can give feedback or make a complaint in a way that works for you. Where practical, you may stay anonymous or use a preferred name.

Verbally or in writing
With an advocate or support person
Through an authorised representative where applicable

If we need your details to look into a specific issue, we’ll explain what we need and why. We’ll review what happened, keep you informed and let you know the outcome.

If someone is in immediate danger, call 000.

Write to us: jordon@actuallygoodsupport.com.au

Independent complaint services

You can contact these organisations directly if you prefer.

NDIS Quality and Safeguards Commission

If your complaint is about privacy, contact us first. If you are not satisfied with our response, or we have not responded within 30 days, you can contact the Office of the Australian Information Commissioner.