Get to know you
We’ll ask how you like to communicate, what you enjoy, what support should feel like and what you’d rather do yourself. You can say no to a worker or an activity.
HOW MATCHING WORKS
We look for a person who feels right to you.
A worker’s availability matters, but it isn’t the whole decision.
Think about the worker
We consider patience, reliability, communication, judgement and whether the worker can support your independence.
Look at the whole picture
Interests, personality, practical availability, location and support needs all matter.
Give it room to work
We won’t pretend every match is right. If something doesn’t feel comfortable, we want to hear about it.
Check in and adjust
We keep listening after support starts. If your needs or preferences change, we’ll talk about what should change too.
THE FIRST STEP