FOR FAMILIES
A useful part of the support circle.
We want families and the people who know the participant to feel heard, while keeping the participant’s wishes at the centre.
You know things we need to learn.
You may know what helps someone feel at ease, when they need more time, what makes them laugh and what kind of support they don’t want.
We welcome that insight. For adults, family involvement does not automatically mean decision-making authority. We’ll follow the participant’s choices and confirm consent before sharing personal updates.
Keep communication useful.
We’ll agree with the participant what can be shared, with whom and how often. More information isn’t always more helpful.
- Share what is relevant to the agreed support
- Respect privacy and a participant’s right to change their mind
- Keep the participant involved in decisions
- Be clear about who to contact if something changes
Family members are not automatically entitled to an adult participant’s records or updates. We confirm consent and authority before sharing information, except where the law allows or requires another response.
Let us know what would help.
- A reliable worker who feels like a good fit
- Knowing what the worker has been told
- Clear boundaries and straightforward communication
- A way to raise concerns early
- Support that leaves room for independence
When something isn’t working, we want to hear about it so we can talk it through.