Are you a registered NDIS provider?
No. Actually Good is an unregistered provider. At launch, we can consider eligible self-managed and plan-managed supports within our service scope. We can’t take on NDIA-managed supports while unregistered.
QUESTIONS
A few things you might want to know.
If your question isn’t here, get in touch and we’ll give you a straight answer.
Do you work with plan managers?
We can consider eligible supports for self-managed and plan-managed participants. Before anything starts, we confirm billing details and current pricing rules.
Can I choose my support worker?
We’ll listen to what matters to you and suggest a worker we think could suit. You can say no, and we won’t ask you to go ahead with a match that doesn’t feel right.
What if the worker is not a good fit?
Please tell us. We’ll talk through what isn’t working and look at another option if one is available.
What support is outside the launch scope?
Supported Independent Living, NDIA-managed supports, support coordination, plan management, high intensity supports, specialist behaviour support, personal care, medication assistance, overnight support, group support and specialist property services are outside our launch scope.
Do you provide transport?
Transport may be available when the worker, vehicle, insurance and safety arrangements are approved. We discuss any transport charge separately before it is agreed.
How do complaints work?
You can give feedback or make a complaint verbally or in writing, through an advocate or support person, or anonymously where practical. See our Complaints & Feedback page for details.
How is my information handled?
The short enquiry on this website sends basic details to Actually Good’s business Google Workspace so we can reply and check fit. Please don’t include an NDIS number, full plan, diagnosis, detailed health information or sensitive documents.
Do I need to send my full NDIS plan?
No. We’ll ask only for what we need, when we need it. Please don’t send a full plan or sensitive documents in a first enquiry.
What areas do you cover?
We provide support across Perth metro. Availability depends on the match, travel and current capacity.
SOMETHING ELSE ON YOUR MIND?